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Frequently Asked Questions (FAQ)

Want to learn more about CBD or have any specific product questions? Refer to our FAQ options below or contact us at [email protected]! *Due to the current circumstances with COVID-19, the office is currently closed for pickup orders.

CBD INFORMATION

WHAT IS CBD?

CBD (or cannabidiol) is one of over 100 cannabinoids found in cannabis.

WILL SABZ BY SAMI BEIGI PRODUCTS GET ME HIGH?

NO. They will not get you high. CBD is non-psychoactive, guaranteed.

I AM FROM A STATE WHERE IT'S ILLEGAL TO USE MEDICAL MARIJUANA. CAN I STILL BUY CBD OIL?

Sabz International, LLC. hemp is grown and extracted under the strict guidelines of the California Department of Agricultural Industrial Hemp Pilot Program, which allows us to legally sell across all 50 states and internationally.

DO YOUR PRODUCTS HAVE THC IN THEM?

Sabz Int, LLC. products are tested to contain non-detectable levels of Delta 9 tetrahydrocannabinol, which Medterra defines for this product as less than 0.8PPM (PPM). You can view our third-party lab test results by Click Here 

TOP FAQ QUESTIONS

WILL I FAIL A DRUG TEST IF I USE CBD OIL?

It depends on the testing standards of the lab administering your drug test. Most companies only search for the THC cannabinoid, which is the main psychoactive component of the marijuana plant. There are some testing facilities that check for a spectrum of cannabinoids that could trigger a positive drug test. You can always contact the lab to verify what exactly will be tested.

WHY DO YOU SOURCE YOUR HEMP FROM CALIFORNIA INSTEAD OF COLORADO?

California’s ecology is perfect for growing hemp. The growing season is longer and the soil is richer than Colorado’s, so the quality of the hemp is better. Growing under the California Hemp Pilot Program is also 100% compliant with Section 7606 of the 2014 Farm Bill, which means harvesting and distributing is 100% legal at the federal level.

 

WHAT KIND OF TESTS DO YOU RUN ON YOUR PRODUCTS?

Each product is third-party lab tested and guaranteed to be free of contaminants like heavy metals, bacteria, microbial life, mycotoxins, and pesticides. Click To View Our Third-Party Lab Test Results.

WHAT'S THE DIFFERENCE BETWEEN HEMP OIL AND CBD OIL?

The main difference between CBD oil and hemp oil is that hemp oil does not contain CBD. CBD and hemp oils are made from different parts of the plant and have different purposes. CBD is a compound found in industrial hemp. At Sabz International, LLC., we utilize a whole plant CO2 extraction process that allows us to draw the CBD from the plant material and filter out unnatural substances while maximizing pure CBD concentration. While CBD is extracted from the entire plant, minus the seeds, hemp oil is extracted from the seeds. Hemp oil is made from pressing hemp seeds and is used in a variety of products. Hemp-seed oil is used as a protein supplement for food, as varnish for wood, and is often used in hair and skin products.

SUBSCRIPTIONS

WHAT IS THE ENDOCANNABINOID SYSTEM (ECS)?

The endocannabinoid system (ECS) is a group of cannabinoid receptors located in the brain and throughout the central and peripheral nervous systems, consisting of neuromodulatory lipids and their receptors. There are two main types of receptors in the ECS, CB1, and CB2. CB1 receptors are primarily located in the central nervous system and brains of mammals, and CB2 is generally found in the peripheral nervous system. There are two main cannabinoids mammals produce- 2AG and Anandamide. 

ARE THERE ANY EXTRA FEES OR CHARGES WHEN CHECKING OUT?

For domestic orders, no. For international orders, there may be a processing fee associated with your order depending on your method of payment. Be sure to check with your payment provider prior to placing your order.

WHAT IS YOUR RETURN POLICY?

If you are not satisfied with our products, you may request a refund of the full purchase price, minus shipping costs, within 30 days of the product received date. The customer is responsible for return shipping. Please submit your request to [email protected] or call 800-971-1288 to speak to Customer Service. If you purchased our product through Sabz International, LLC. distributor or retailer, please go to the original purchase location for any return or exchanges.

WHAT IS YOUR REWARDS PROGRAM?

Sabz International, LLC., Rewards Program allows you to exchange points from purchases for discounts on future orders. Signing up earns enough points for a $10 discount code to use toward your next order.

SHIPPING & RETURNS

IS COVID-19 IMPACTING THE SHIPMENT OF MY ORDER?

Due to COVID-19, shipping carriers are experiencing occasional delays for some orders.

No need to worry, your order will be processed as soon as possible, and you’ll automatically receive shipping updates with tracking as soon as your order is in the mail. We hope you’re staying safe and healthy, and thanks for your understanding and patience.

WHAT DOES IT MEAN TO BE SUBSCRIBE TO SABZ INT, LLC.

A subscription to Sabz International, LLC. Allows you to receive as many products at a consistent frequency you choose. This way, you never run out of your favorite products! When you subscribe to any product, you receive 45% off and free standard shipping on all USA subscription orders. For international subscription customers, you will be charged the international shipping rate on each of your recurring orders.

First things first, please note that you are not obligated to subscribe to Sabz International, LLC. when making a purchase. You can purchase products individually or opt-in and subscribe. By default, you are not subscribed to Sabz International, LLC. In order to subscribe, simply choose the subscribe option on the product page or check the subscribe checkbox on the cart page.

Once you have subscribed, you will be in complete control of your subscription. You can change the products you receive, the frequency you receive them, or even your next subscription renewal date at any time. In addition, you can update your address, cancel your subscription, or skip a shipment at any time simply by logging into your account.

When purchasing a subscription, you still need to create an account. Simply use the email address used to place your order and create a password.

Still, have questions? Shoot us an email at [email protected] and we can help!

DO YOU OFFER INTERNATIONAL SHIPPING?

Yes, we do! At this time, we ship internationally to selective countries that you will see listed within the checkout. If you don’t see your country, please email us at [email protected] and we might be able to help redirect you to one of our international partners that carries Sabz Int, LLC., within your country.

WHAT SHIPPING METHODS DO YOU OFFER?

We offer free standard shipping on all USA orders, anywhere in the United States. Our standard shipping orders are processed within 2-3 business days from the payment date and generally take’s 5-10 business days to arrive from the ship date. If you’re located in Hawaii or Alaska, you may experience some additional days in transit times. The carrier (FedEx or USPS) will be automatically selected based on the shipping address.

Additionally, we offer 2-business day expedited shipping starting at $20 and 1-business day expedited shipping starting at $35. The final price for both of these options will be given at checkout and is determined by order volume and final destination.

Please note that we only ship and deliver on business days and that Only expedited orders placed before 11:00 am PST on a business day will ship that same day. For example, an order placed with 1-business day shipping on Thursday at 2:30 pm PST will ship out the next day, Friday, and arrive the following Monday.

Our international shipping orders are processed within 2-3 business days from the payment date and are shipped by FedEx International Economy, which can (exclude or include) your import taxes, duties, and custom fees – whichever you would prefer at the time of checkout. Please note, that international mail generally takes 10-15 business days to arrive from the ship date. We are not responsible for custom delays or if your package has been returned (or seized) due to your country’s regulations.

Expedited orders are unable to be delivered to a P.O. box. If your preferred shipping address is a P.O. Box within the USA, please be sure to select “Standard” only.

**Due to the impact of COVID-19, shipping carriers are not able to guarantee delivery dates at this time. Please note that shipping fees will not be refunded if your order does not arrive in the estimated delivery window.**